FAQ

Newbie

Here are some points that you may find useful when preparing your luggage.

Raincoat (proper one for camping & hiking) as no umbrellas are allowed in the festival site.
Hand towels (handy as sun shade, wipe, cooler, etc.)
Extra change of clothes (in case of rain, sweat, mud).
Your favorite sneakers that have a good grip. Even better if they're waterproof!
Hat (to avoid sunburn, heat). A must!
Portable ashtray. A must for smokers.
Warm jacket (It gets cold at night. Waterproof parkas can be used as raincoats as well).
Rubbish bin bag (very useful).
Pocket tissue (in case there's no toilet paper).
First Aid Kit (so that you can take care of any minor injuries)
Torch/Flashlight

It may be convenient to have both hands free. Make sure to look after your belongings.

Comfortable clothes that do not restrict movement and non-slip trekking shoes are recommended.

Weather at the festival is likely to vary and extreme drops or rise in temperature is not rare. Please prepare clothing suited to all weather conditions. Water proof jackets and shoes will be very useful.

Bees, wasps and ticks reside in the area. Loose fitting clothes and exposing your skin should be avoided to prevent insects from coming in to your clothing.


Manners

Tents, tarpaulin shelters, flysheets and parasols are not allowed in the festival site.

The use of such equipment obstructs other people's views and takes up too much space, leaving others struggling to find space when crowded. The festival has found that unattended sun shades, etc., create large blocks of empty space that could be used by other festival attendees who had no space to stand to see the stage. The use or installation of any equipment (including tents, parasols, flysheets or tarp shelters) that occupy too much space and obstruct the view of other people is prohibited.

Leisure sheets are allowed in the festival as well as the following:

Baby buggies with or without parasols and foldable chairs (ones that can be put away easily) can be used in the festival site.

Allowed areas
At the far back of the audience areas only
Use is limited to behind the pathway (mountain side) at the Green Stage area. Please be prepared to put it away when you hear an announcement asking you to do so.
Please put it away when crowded.
Please refrain from staking out a space using leisure sheets or blankets, etc.
Please make sure you take your leisure sheet with you when you leave an area.
If your leisure sheet is left unattended, Festival staff will remove it.

While it is permitted to bring and use cameras at the festival, photographing, filming and recording of performing artists is not allowed. Please also note that the use of "selfie sticks" while walking and in areas near the front of the stages or when congested is not permitted.

Glass bottles and cans are not allowed in the festival site as well as the following items:

Tents, tarp shelters, flysheets and parasols as well as any installed objects that obstruct the view of others
Fireworks, explosives and any illegal substances
Pets or animals

Non smoking areas:
Mosh pit, the front area beyond the sound/lighting tower of each stage and Kids Land are all non-smoking.

Smoking while walking is not permitted.

Please bring a portable ashtray and refrain from smoking where your smoke can affect other people.

Pets are not allowed in the festival site.

Use of an umbrella is not allowed in the Festival. Sharp tips cause hazards and can be dangerous when obstructing others' field of vision. Umbrellas are not usefull during heavy rain. Please bring a proper water-proof jacket for camping or mountain hiking.

You can but please turn off the engine.


Baby / Disabled person

Children under 15 years of age are free to enter the site as long as they are accompanied by an adult.

KIDS LAND has facilities for children. Please note children cannot be left there unaccompanied.

If you need a diaper changing or nursing place, you can use Kids Land or the first aid tent.

Please refrain from using the first aid tent for children's naps nor can children be left at the first aid tent unaccompanied.
We don't supply diapers. Please bring your own.

Those with disabilities who are unable to view the performances on stage should tell the staff in the sound & lighting control booth so that we can help you get a better view.

If you are a physical disability certificate holder and plan to attend the festival, please contact us prior to the festival at 03-5720-9999 (weekdays 12:00-18:00).

Green stage area wheelchair space
This space is reserved for people in wheechairs at the Green stage audience area. Use of the area is limited to people in wheelchairs and one attendant.

Wheel chair access toilets
Wheelchair accessable toilets are located throughout the festival.

The priority tent is located at the far back of the Green stage audience area and is reserved for the following people only:

People with disabilities and an accompanying person.
Pregnant women and an accompanying person.
Preschool age children and an accompanying adult.
The use of the priority tent is strictly limited to the above.

Please note:
Accompanying persons are limited to 1 person.
The entry by a group of people is not allowed even if the group includes a person listed above.
The priority tent is a rest station. Please refrain from using the tent for long periods and/or leaving your belongings in the tent.
If you would like to use the tent, please inform the area attendant.
Please note that space is limited and not guaranteed for use when crowded.


Service

You can send bags to and from the festival.

Official Tour bus ticket holders can use the exclusive Tour Bus Shipping counter. Please see Official Tour Center for more details.

Sending Bags in Advance

Send your camping gear or larger bags on ahead to Fuji Rock Festival in advance!
Send you bags from any Yamato Transport office or participating convenience store. Don't forget to take advantage of the home pick up service!
Yamato Transport Service Center] 0120-01-9625 (Toll Free)

[Please Note]

When packing bags

· Please do not combine more then 1 bag/package using tape, rope, etc. Each parcel requires a delivery slip. (Combines packages may come apart during transport leading to one or more of the packages not being delivered.)

Send well in advance

· Be sure to send your packages by Saturday July 16th in order to ensure on-time delivery.

Please note, "Yamato Bin", "Cool Ta-Q Bin" and delivery time selection services cannot be used.

· What is Yamato Bin? Delivery service for over-sized packages.

Please be sure not to lose your "Customer Copy" of the delivery slip and bring it with you to the festival. The customer's copy of the delivery slip will be needed to claim your package.

Please note that some packages may not be accepted due to size or contents.

Delivery service is a contract between the sender and delivery company and the festival organizers will not be held responsible for any accidents, etc., during delivery.

Please contact the delivery company for more details.

[Delivery Slip Details]

Recipient Address
[YOUR NAME IN KATAKANA]
Fuji Rock Naeba Yamato Transport Counter
202 Mikuni, Yuzawa-cho, Minami-Uonuma-gun,
Niigata 949-6292

Sender Info
Phone No.: [YOUR MOBILE PHONE NUMBER]
Address: [YOUR HOME ADDRESS]
Name: [YOUR NAME IN KATAKANA]

Delivery Date
Be sure to enter the date you will pick up your package.

[Parcel Size]

Size 60
Size 80
Size 100
Size 120
Size 140
Size 160

Within 60 cm / Up to 2 kg
Within 80 cm / Up to 5 kg
Within 100 cm / Up to 10 kg
Within 120 cm / Up to 15 kg
Within 140 cm / Up to 20 kg
Within 160 cm / Within 160 cm

Size and Weight Standards: 1 inch=2.5 cm, 1 feet=30 cm, 1 pound=0.45 kg
*Please note parcels larger then the above cannot be sent.

[Package Pick Up Times At The Festival]

Jul 21: 12:00 PM to 9:00 PM
Jul 22: 8:00 AM to 5:00 PM
Jul 23: 8:00 AM to 5:00 PM
Jul 24: 8:00 AM to 5:00 PM
Jul 25: 6:00 AM to 12:00 PM
*Please note that pick up services are not available at times other then the above.

[Pick Up Counter]

"Yamato Transport Ta-Q-Bin Counter" located at the Fuji Rock shop area outside the festival gate.

Send Your Bags Home

Send your bags back home from Fuji Rock Festival.

[Please Note]

When packing bags

· Please do not combine more then 1 bag/package using tape, rope, etc. Each parcel requires a delivery slip. (Combines packages may come apart during transport leading to one or more of the packages not being delivered.)

Please use cash-on-delivery or e-payment services.

· Please note that due to the large volume of packages, only C-O-D and e-payment will be accepted.
*Advance payments in cash for delivery will not be accepted.
*Advance e-payments are accepted.
*No e-payment charging services available.

Please note, "Yamato Bin" and "Cool Ta-Q Bin" services are not available.

· What is Yamato Bin? Delivery service for over-sized packages.

Please note that some packages may not be accepted due to size or contents.

Delivery service is a contract between the sender and delivery company and the festival organizers will not be held responsible for any accidents, etc., during delivery.

Please contact the delivery company for more details.

[Parcel Size]

Size 60
Size 80
Size 100
Size 120
Size 140
Size 160

Within 60 cm / Up to 2 kg
Within 80 cm / Up to 5 kg
Within 100 cm / Up to 10 kg
Within 120 cm / Up to 15 kg
Within 140 cm / Up to 20 kg
Within 160 cm / Within 160 cm

Size and Weight Standards: 1 inch=2.5 cm, 1 feet=30 cm, 1 pound=0.45 kg
*Please note parcels larger then the above cannot be sent.

[Delivery Service Counter Times]

Jul 21: 12:00 PM to 9:00 PM
Jul 22: 8:00 AM to 5:00 PM
Jul 23: 8:00 AM to 5:00 PM
Jul 24: 8:00 AM to 5:00 PM
Jul 25: 6:00 AM to 12:00 PM
*Please note that services are not available at times other then the above.

[Delivery Service Counter]

"Yamato Transport Ta-Q-Bin Counter" located at the Fuji Rock shop area outside the festival gate.

Not in the festival site and adjacent area. Please bring enough cash and look after it.

Yes but the quality of signal depends on your provider. There may be times when your connection is poor.

Not as a service offered by the festival. (Some vendors may offer offer such service)

Credit cards can be used at the following areas:

The shops that take credit card
Official merchandise booth / Artist goods booth (@ Green Stage area)
(Please note that credit cards can only be used for purchases of ¥5,000 yen or more and are limited to one time payments). Cards which can be used: VISA / MASTER CARD / DEBIT CARD
Official GAN-BAN shop (@ shop area outside of the festival entrance)
(Please note that credit cards can only be used for purchases of ¥5,000 yen or moreand are limited to one time payments.) Cards which can be used: VISA / MASTER / JCB / AMEX / DINERS / DISCOVER

Conditions for use of credit card:
There is no exclusive lane for credit card users therefore please mention that you would like pay by card when checking out. Please note there may be a chance that your card cannot be processed due to poor service connection and we ask for your understanding.

E-money is accepted at food and beverage booths both inside and outside the festival site and merchandise booths. (except for some shops)

[Accepted Cards]
nanaco / RakutenEdy / WAON / Kitaca / Suica / PASMO / TOICA / manaca / ICOCA / SUGOCA / nimoca / Hayakaken

There are coin lockers and also an area to store your belongings located outside the festival entrance in the shop area.

[Coin Lockers]
Price¥500 / Accessable 24 hours a day

[Storage Area]
Price¥1,000 (Per day/Per item) Not accessible once stored until collected.
Operating hours
7/21st (Thu) : 16:00-25:00
7/22nd (Fri) - 7/24th (Sun) : 7:00-25:00
Notice
Valuable items, cash or dangerous items will not be accepted.
Please review all other terms and conditions at the storage location.


Other

Unlike in urban areas, there are insects such as bees, wasps, mosquitos and ticks in the area where the festival is located.

Although the festival works to remove dangerous beehives before the festival starts, it is not possible to find all hives so please be cautious. It is important to be careful about unexpected insect bites in natural surroundings.

Please use insect repellent and protect yourself.
Please do not enter the woods and other restricted areas.

Bees and wasps
Don't go near the hives. As long as you don't go near them, they won't attack you.
Beware of loose fitting clothes as you don't want ants in your pants!
Avoid yellow or black clothes or hats. Yellow and black stripes are particularly dangerous!
Avoid strong smelling perfume or cosmetics.
If a bee comes flying around you, move away slowly. If it is already very close to you, try to crouch down very slowly. Due to a bee's nature, you may be able to disappear from its sight by doing so.
White hats and clothes are considered relatively safe to wear.

Ticks
Ticks here are different from the mites that you find in houses. Ticks suck the blood of medium to large animals. If ticks carry viruses when you come in contact with them, it may cause infection. This may result in nausea, fever, rash or in some cases, facial palsy.

Wear brightly colored finely woven fabrics with a smooth surface.
Avoid loose fitting clothes and tuck trouser bottoms into your boots/socks.
When you get back to your accommodation, check for any trace of bites. Also check your clothes, hair and scalp in case you carried any ticks with you.
When you find a tick on your skin, don't squash it. Pull it off gently, ideally with tweezers. (Within 4 hours if possible.)